Customer Service

How Can We Help You?

Accepted Payment Methods

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay at checkout.

All transactions are processed securely. Your payment information is never stored on our servers.

How It Works

Every Blade Union order is made on demand and fulfilled by our production partner. Here’s what to expect:

Production Time: Most orders take 2–5 business days to produce before they ship. This is separate from shipping time.

Shipping Time: Once your order ships, domestic US delivery typically takes 3–7 business days depending on your location and the shipping method selected at checkout.

Tracking: Every order includes tracking. You’ll receive a tracking number via email as soon as your order ships.

Shipping Carriers: Orders are shipped via USPS, FedEx, DHL, or a comparable carrier depending on your location.

⚠️ Important: Please double-check your shipping address before placing your order. We are not responsible for orders delayed or returned due to an incorrect address. If a package is returned to us due to an address error, you will be responsible for reshipment costs.

Lost Packages

If your tracking shows no movement for an extended period past your estimated delivery date, reach out to us at [your support email] within 30 days of the estimated delivery date and we’ll work to make it right.

If your tracking shows “delivered” but you haven’t received the package, please check with neighbors and your local post office first, then contact us.

Our Policy

Because every item is custom-made to order, we do not accept returns or exchanges for buyer’s remorse or sizing errors. We strongly recommend checking the size chart on each product page before ordering.

We will make it right if:

  • You received a damaged or defective item
  • You received the wrong item (wrong product, design, or color)

In either case, contact us at info@thebladeunion.com within 30 days of receiving your order with:

  • Your order number
  • A clear photo of the issue
  • A brief description of the problem

We’ll review and send a free replacement as quickly as possible.

Refunds

Refunds are issued to the original payment method and may take a few business days to appear on your account.

We do not offer refunds for:

  • Orders where the correct item was delivered
  • Size or color preference changes after ordering
  • Packages marked as delivered by the carrier

New to our gear? Check the size chart and product details on every item — we want your order to be exactly right the first time.